The UK is home to many debt collection agencies and companies that seek out repayments from the nation’s debtors. Amongst these is Capital Resolve debt recovery (also known as Capital Resolve Limited).
Have you received a debt collection or a claim letter from Capital Resolve debt collectors? This guide contains information about the company and its practices. Keep reading to learn more about them so that you can make better informed decisions about how to proceed.
Who is Capital Resolve Limited?
Capital Resolve Limited is a UK company that deals with the collection of debts from individuals and businesses. They bill themselves as “one of the UK’s leading providers of Debt Recovery and Tracing solutions.”
The firm was established in 1997 and in 2016 it received the Financial Conduct Authority (FCA) authorisation to conduct debt collection activities in the UK.
Why have Capital Resolve Debt Collectors contacted me?
If you’ve been contacted by Capital Resolve, you may have outstanding debts to your name. It could be that they are collecting your debt on behalf of another company, or they could have purchased your debt as part of a package and are now seeking to collect it for themselves.
Are Capital Resolve debt collectors legitimate?
Capital Resolve Limited is a legitimate debt collection company that is registered in the UK under Company Number 02856749. They act on behalf of other companies to collect outstanding debts and have been known to buy debt portfolios from other companies at a reduced cost before attempting to collect the total sum owed.
Capital Resolve is a member of the Credit Services Association (CSA), which means that they must follow a strict code that governs how they treat debtors.
To review the full code of practice, visit the CSA website.
Are Capital Resolve regulated by the FCA?
Capital Resolve Limited is authorised and regulated by the Financial Conduct Authority (FCA). They can be found on the FCA’s register at the following link, under reference number 707889.
What debts does Capital Resolve collect?
Capital Resolve collect debts on behalf of various companies and organisations, from utilities providers through to telecoms firms.
Which companies do Capital Resolve collect for?
Capital Resolve collect on behalf of numerous companies and organisations, including:
- O2
- EE
- Private parking firms
- United Utilities
What actions can Capital Resolve take to collect debt?
If you’ve received a claim letter by Capital Resolve, their debt collection process has already begun. Taking a similar approach to many other debt collection agencies, there are several stages to their standard debt collection procedure.
The first you’ll probably hear from them will be a letter or maybe even an automated telephone call which states what you owe and encourages you to contact them to make payment. They might direct you towards their website where payments can be made via an online portal.
If you don’t pay at this stage, they may continue to contact you regularly in the hope that you will give in and pay up. This could eventually lead to the agency sending debt collectors to your home, but these are not bailiffs and they cannot enter without your agreement. If you continue refusing to engage with them, they could seek a County Court Judgment against you and if this is granted, you’ll be ordered to pay up or expect a visit from court bailiffs.
How to check if you actually owe money?
It makes good financial sense to check your records and ensure that you are responsible for a debt before making any payments.
Capital Resolve should be able to provide more information on request, and this could help you to check that everything is in order. You might want to ask them to provide evidence of how much you owe and who to. You can then check this off against your own records to ensure that it is correct.
How to resolve a debt with Capital Resolve debt collection?
The best way to deal with Capital Resolve will vary from debtor to debtor. The best course of action for you will depend on your own circumstances, including whether you can afford to pay what you owe, and if you dispute the fact that you owe the debt at all.
In most cases, there are several courses of action that you could take. These might include: paying Capital Resolve in full, making a part payment, agreeing to a payment plan, seeking to write off your debt by using an insolvency solution, or alternatively disputing the fact that you owe money to Capital Resolve in the first instance.
Can Capital Resolve take you to court?
Capital Resolve could take court action if you fail to engage with them at an earlier stage of the debt collection process. If you ignore their attempts to contact you, they might seek a County Court Judgment to formally confirm that you owe money to them or to their clients.
Debt collection companies are more likely to work reasonably with debtors that communicate with them and show willingness to deal with their debts. Simply ignoring your outstanding debts could lead to more serious consequences in future.
Can Capital Resolve send debt collectors to my address?
Capital Resolve could send debt collectors to your property, but these will just be field agents who cannot force their way in or remove goods. Bailiffs will only attend your home at the direction of a court, and Capital Resolve’s debt collectors’ enforcement ‘powers’ only really extend to asking for repayment.
Do you have to let Capital Resolve debt collectors into my house?
No, the debt collectors employed by Capital Resolve are not bailiffs and they do not have any powers to enter your property unless you choose to invite them in.
Can Capital Resolve send bailiffs?
Capital Resolve can’t send bailiffs to your property on their own as they are not a court, but they might seek a County Court Judgment (CCJ) against you. This is more likely to happen if you refuse to engage with them, and the court could send bailiffs if you don’t abide by any orders made after a CCJ is granted. The most debt collectors can do on their own is to send agents to ask you to cooperate by repaying what you owe.
Do Capital Resolve buy debts?
Capital Resolve are known to purchase debts from other companies, which can be quite confusing for debtors who are suddenly being contacted by a firm they’ve never had any dealings with. In some cases, certain companies offer up their outstanding liabilities because they don’t want to deal with the risk of not being able to collect debts. This is when debt collectors step up to purchase the debt at a reduced rate before trying to collect the total sum owed.
This practice might seem like an underhanded tactic, but it’s often provided for under the terms of credit agreements.
Can I stop Capital Resolve from contacting me?
It won’t usually be possible to stop Capital Resolve from contacting you unless you have a formal debt solution in place. For more information on debt solutions, it could help to read more about Debt Relief Orders (DROs) and Individual Voluntary Arrangements (IVAs).
Capital Resolve will be able to contact you unless a solution such as those described above is in place, but you can ask for them to only contact you in certain ways – for instance you might request that they cease telephone contact and send all communications via post.
Can I write off my debts to Capital Resolve?
Capital Resolve are unlikely to agree to write your debt off completely. They may, however, accept a full and final settlement offer even if it doesn’t cover the full value of your debt. If a settlement offer is accepted, it could prove helpful to request written confirmation that your debt has been settled to avoid any disputes in the future.
They may agree to a debt repayment plan as well if you can’t afford to settle your account all at once. Speaking directly with their team could help you to put the wheels in motion for a more affordable and realistic way to repay.
How to contact Capital Resolve
Good communication is essential when you’re trying to deal with debt. To contact Capital Resolve, use the details set out below.
Full Company Name: Capital Resolve Limited
Phone number: 01386 719130
Email address: [email protected]
Website: www.cr-portal.com
Address
Fountain Court
Crab Apple Way
Vale Park, Evesham
Worcestershire
WR11 1LS
How to complain about Capital Resolve Limited?
If things go wrong, there are several ways to make a complaint about the company.
To complain directly, you can call 01386 719130 or email [email protected]. You can also write to them by addressing your complaint to:
Complaints Manager
Capital Resolve Ltd
Fountain Court
Vale Park, Evesham
Worcestershire WR11 1LS
As Capital Resolve is a member of the Credit Services Association (CSA), complaining customers can request that the CSA act as a mediator for their complaint. They can be contacted via telephone (01912 17 0775) and more information is available on this course of action at https://www.csa-uk.com/.
Finally, if you feel that your complaint has not been deal with in a satisfactory or fair way, you may wish to refer the complaint to the Financial Ombudsman Service. Not all complaints fall within the Ombudsman’s jurisdiction, but those that do must be brought to their attention within six months of the debt collector issuing their own response. The Financial Ombudsman Service can be contacted via telephone (0300 1239 123) or email ([email protected]), and more information is available on their website at: www.financial-ombudsman.org.uk.
Capital Resolve reviews
One of the biggest reviews site on the internet is TrustPilot.com. You can find reviews Capital Resolve on Trustpilot’s dedicated page here. Capital Resolve score 2.2 stars out of 5, although this score was based on just 8 reviews at the time of writing.
The firm’s Google reviews are 1.0 out of 5 from 42 reviews at the time of writing.
Bottom Line
Capital Resolve are a well-established debt recovery firm that collects outstanding debts on behalf of other major companies whilst also purchasing debts to collect themselves.
If you’ve been contacted by the company, you don’t need to panic. This guide should provide you with a better picture of who they are, and you can start to make informed decisions that will help you to improve your situation.
Frequently Asked Questions
Does HMRC use Capital Resolve to collect debts?
No, it does not seem that this arrangement is ongoing. HMRC uses a number of private debt collection agencies, and a complete list can be found on their website.
Who owns Capital Resolve Limited?
Capital Resolve is a private limited company registered with Companies House under company number 02856749. The firm was previously known as First Credit Management Limited.
Do they accept credit card payments?
Yes, Capital Resolve offer various ways for debtors to pay, and accept payments online through their payment portal, as well as over the phone by calling 03332 021 236 (for their automated line) or 01386 719 130 (to speak to a person during office hours) . They accept payments made by debit card, bank transfer, standing order, cheque, and postal order.
Can Capital Resolve take my car?
No, Capital Resolve cannot immobilise your car or take it in full or part payment of a debt unless the debt is specifically secured over the vehicle.
Can Capital Resolve debt collection sell my home?
Capital Resolve could eventually seek to sell your home, but this would take a lot of effort and it’s actually quite unlikely to happen. Unless the debt involved is secured against your property (fin the case of a mortgage, for instance) Capital Resolve would need to take you to court to seek a County Court Judgement (CCJ) against you. Even if a CCJ was granted against you, Capital Resolve Limited would still need to seek a charging order for your home to be sold.
How long can Capital Resolve legally chase a debt for?
Under the Limitation Act 1980, creditors have six years to chase the majority of unsecured debts – and the period begins from the date of your last payment or acknowledgement of the debt. Once this period has elapsed, Capital Resolve will not be able to take legal action against you to enforce the debt.
You can’t just wait for this time to elapse, however, as debt collectors are likely to chase you for the outstanding figure and could even apply to the courts for a County Court Judgment (CCJ) against you if you refuse to pay.
Can Capital Resolve issue a warrant?
No, they cannot issue a warrant, but a court could do so if a CCJ has already been granted against you.
Can I ignore Capital Resolve debt collectors?
Debtors shouldn’t expect the company to simply forget what they owe, and ignoring them could cause them to escalate your account. They could send debt collectors to your home, and might even take your case to court in order to seek a County Court Judgment (CCJ) that formally recognises your debt. If this happens, the court will order you to repay what you owe – and bailiffs could be sent if you continue to ignore the problem.
Can I just ignore a letter of claim from Capital Resolve?
Before they can take you to court, Capital Resolve should issue you with a ‘letter of claim’ that sets out exactly what you owe to a letter of claim, and a reply form will usually accompany the letter.
Once legal action has commenced, debtors can expect to receive and to inform you that they intend to apply for a County Court Judgment (CCJ). You will usually have 30 days to respond communications directly from the Court. If you fail to act on official CCJ documentation received from the County Court, bailiffs may be instructed to visit your home.
What if I can’t afford to pay?
If you’re struggling to cope with your financial situation, help is on hand. In the event that you’ve received a letter or another form of communication from Capital Resolve, don’t feel that you have to pay up without taking time to consider your position. The organisations listed below can provide free and impartial advice that could help you to make of your situation:
- moneyadviceservice.org.uk
- stepchange.org
- nationaldebtline.org